Support
We're here to help you get the most out of BioFit. If you have any questions, issues, or feedback, please don't hesitate to reach out.
Frequently Asked Questions
How does the adaptive algorithm work?
BioFit analyzes your performance on every set. If you complete a set with ease, it may increase the weight or reps for the next set. If you struggle, it adjusts downwards to ensure you stay within an optimal training range without overtraining.
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time through your account settings. Your access will continue until the end of your current billing period.
Do you offer refunds?
We offer a 7-day money-back guarantee for all new paid subscriptions. Monthly plans are non-refundable after 7 days but can be cancelled anytime.
What platforms is BioFit available on?
BioFit is currently available on iOS. Your workout data syncs automatically so you can access your plans from any iOS device.
How much does BioFit cost?
BioFit offers a monthly plan at $9.99/month and an annual plan at $99.99/year (approximately 17% savings). Both plans include a 14-day free trial.
Can I modify my workout plan?
Yes. You can tell BioFit what to change in plain language, whether it's adding rest days, shifting your training focus, adjusting for an injury, or changing your schedule, and the app restructures your program around it.
Is there a free trial?
Yes, BioFit offers a 14-day free trial for new users. During the trial, you have access to all premium features. Your subscription will automatically convert to a paid plan unless you cancel before the trial ends.
How do I contact support?
You can reach our support team by emailing support@biotrac.org. We aim to respond to all inquiries within 24 hours.
Contact Us
For direct assistance, please email our support team at support@biotrac.org. We aim to respond to all inquiries within 24 hours.